Having been notified by an insurer that a direct debit for a policy we’d arranged had been cancelled, we called the customer see if we could help.
They explained another broker had recommended new policies, “superior” to the cover we had arranged around a year earlier. However, the customer was unsure of the detail and happy for us to take a look at their new policies.
Issue
The structure of cover was very different to the arrangements we had made and was around £5 per month cheaper. However, the customer’s priority was to make significant financial provision to protect their two young children – and in this regard, their Life Insurance had been reduced by around £595,000.
Outcome
When I showed the customer a side by side comparison of cover, they asked to reinstate the arrangements we had made.
